feature by complai

Terms of Service

flmnt LLC Last updated July 31, 2026

1. Who we are, and what these terms cover

These Terms of Service (the "Terms") are an agreement between you and flmnt LLC, a California limited liability company ("flmnt", "we", "us"), and govern your use of the Feature hosted service — the dashboard, APIs, evidence ledger, and related hosted functionality we operate (together, the "Service"). Feature is part of the complai product line.

The feat command-line tool and language are open-source software released under the MIT License. The open-source software is governed by its own license, not by these Terms; these Terms apply only to the hosted Service.

By creating an account or using the Service you accept these Terms. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization, and "you" means the organization.

2. Accounts and access

You need an account to use the Service. You may register with an email address and password, or sign in through a supported identity provider (currently Google, GitHub, and GitLab). You are responsible for safeguarding your credentials and for activity that occurs under your account. Notify us promptly at legal@mmmnt.ai if you suspect unauthorized access.

You must be at least 18 years old (or the age of majority where you live) to use the Service. The Service is offered to businesses and professionals; it is not directed to children.

3. Beta access and pre-release features

Parts of the Service, or the Service as a whole, may be offered as a beta. Beta access may require approval, may be modified or withdrawn at any time, may impose different limits, and is provided without any service-level commitment. Feedback you give us about the Service may be used by us without restriction or obligation to you.

4. Plans, billing, and renewal

The Service is offered on a Free plan and on paid subscription plans (currently Pro and Team, billed monthly or annually; Team plans are priced per seat, from 1 to 50 seats). Enterprise plans are governed by a separately negotiated agreement; where a signed agreement conflicts with these Terms, the signed agreement controls.

  • Payment processing. Payments are processed by Stripe. We do not store your full card number. By subscribing you authorize recurring charges to your payment method.
  • Renewal. Subscriptions renew automatically at the end of each billing period until canceled.
  • Cancellation. You may cancel at any time from the billing page. Cancellation takes effect at the end of the current billing period; you keep paid features until then.
  • Plan changes. Switching plans or intervals takes effect immediately and is prorated: you are credited for unused time on the old price and charged for the remainder of the period on the new price.
  • Refunds. Except where required by applicable law, fees are non-refundable and there are no refunds for partial periods, downgrades, or unused seats.
  • Capacity credits. Paid plans may purchase capacity credits, which are one-time purchases that raise your account's limits for 30 days from the date of purchase — for example, 25 specification credits raise your spec limit by 25 for that period. Credits are prepaid, non-refundable, and have no cash value; they are not consumed by usage, and they lapse at the end of their period whether or not the capacity was used. Overlapping purchases apply concurrently. Your usage continues to be metered and enforced against the raised limit while it stands, as described in Section 5, and against your plan's limits once it lapses.
  • Price changes. We may change prices with at least 30 days' notice; changes take effect at your next renewal. If you do not agree, cancel before the renewal.
  • Taxes. Fees are exclusive of taxes; you are responsible for any applicable taxes other than taxes on our income.

5. Usage limits and enforcement

Each plan carries usage limits (for example, the number of specs and environments under management). When your account reaches a limit, the Service enforces it: new records beyond the limit are not accepted until you reduce usage, purchase capacity credits (paid plans), or upgrade. Limits are counted across your whole account, not per workspace. We notify you when enforcement occurs. Existing records are not deleted by enforcement, and everything already under management keeps working.

6. Your content

You retain all rights to the content you submit to the Service — specifications, contracts, test artifacts, evidence records, and related material ("Customer Content"). You grant us a limited, non-exclusive license to host, store, process, transmit, and display Customer Content solely to provide and secure the Service.

You are responsible for Customer Content: for having the rights to submit it, and for ensuring it does not contain material you are prohibited from sharing (including secrets or credentials you are obligated to protect, or personal data you have no basis to process).

7. Evidence ledger and exports

The Service maintains a tamper-evident evidence ledger: attestation records are hash-chained so that the integrity of the history can be verified. Because the ledger's value depends on its continuity, attestation records are retained as described in our Privacy Policy, including after account deletion, in a form that carries only opaque identifiers rather than direct personal data.

Signed evidence exports you generate are made available through download links that expire (currently after 8 days). Download the export before the link expires; you can generate a new export at any time while your account is active.

8. Acceptable use

You agree not to:

  • break the law, or infringe others' rights, in your use of the Service;
  • probe, breach, or circumvent authentication or security measures;
  • access the Service to build a competing product, or scrape it other than through documented APIs;
  • resell or sublicense the Service without our written agreement;
  • interfere with the Service's operation or other customers' use of it;
  • misrepresent the origin or integrity of attestation records.

We may suspend or limit access to protect the Service or other customers.

9. Our intellectual property

The Service — its software (other than the open-source components), design, and branding — is owned by flmnt and its licensors. These Terms grant you no rights in it except the right to use the Service as described here. "Feature", "complai", and associated marks may not be used without our permission.

10. Third-party services

The Service interoperates with third-party services you choose to connect — identity providers (Google, GitHub, GitLab), source-code hosting, CI systems, and Stripe for billing. Those services are governed by their own terms, and we are not responsible for them.

11. Privacy

Our Privacy Policy describes how we handle personal data. For customers who require it, our Data Processing Addendum applies to Customer Content containing personal data.

12. Termination

You may stop using the Service and delete your account at any time from your account settings. Account deletion is subject to a 7-day cooling-off period during which it can be canceled; after that, deletion is permanent, subject to the ledger retention described in Section 7 and the Privacy Policy.

We may suspend or terminate your access if you materially breach these Terms, if required by law, or if we discontinue the Service (with reasonable notice, and a pro-rated refund of prepaid fees for any period after discontinuation — the one exception to Section 4's refund rule). Sections that by their nature should survive termination (including Sections 6–7, 9, and 13–16) survive.

13. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. THE SERVICE PRODUCES EVIDENCE ABOUT YOUR SOFTWARE; IT DOES NOT GUARANTEE THAT YOUR SOFTWARE IS CORRECT, COMPLIANT, OR FIT FOR ANY PURPOSE, AND YOU REMAIN RESPONSIBLE FOR YOUR OWN COMPLIANCE OBLIGATIONS.

14. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW: (a) NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA; AND (b) OUR TOTAL LIABILITY ARISING OUT OF THE SERVICE IS LIMITED TO THE GREATER OF THE FEES YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AROSE OR US $100. THESE LIMITS DO NOT APPLY TO LIABILITY THAT CANNOT BE LIMITED BY LAW.

15. Indemnification

If you use the Service on behalf of a business, you will defend and indemnify flmnt against third-party claims arising from your Customer Content or your breach of these Terms, provided we promptly notify you of the claim and reasonably cooperate.

16. Dispute resolution — arbitration and class waiver

Please read this section carefully — it affects your rights.

  • Informal resolution first. Before filing a claim, either party must send the other a written description of the dispute (to us: legal@mmmnt.ai) and allow 60 days to resolve it informally.
  • Binding arbitration. Any dispute not resolved informally will be finally resolved by binding arbitration administered by the American Arbitration Association under its applicable rules, before a single arbitrator, conducted in English. The seat of arbitration is California; hearings may be conducted remotely where the rules allow.
  • Individual basis; class and jury waiver. Claims may be brought only on an individual basis. Both parties waive the right to a jury trial and the right to participate in a class, collective, or representative action, to the extent such waiver is permitted by law. This waiver does not limit any non-waivable right to seek public injunctive relief under California law.
  • Carve-outs. Either party may bring an individual claim in small-claims court, and either party may seek injunctive relief in court for infringement or misuse of intellectual property or confidential information.
  • Opt-out. You may opt out of this arbitration agreement by emailing legal@mmmnt.ai within 30 days of first accepting these Terms, stating your account email and that you opt out of arbitration.
  • Severability. If the class waiver is found unenforceable as to a particular claim, that claim (and only that claim) proceeds in court, and the rest of this section remains in effect.

17. Governing law

These Terms are governed by the laws of the State of California, without regard to conflict of laws rules. For disputes not subject to arbitration, the state and federal courts located in California have exclusive jurisdiction, and both parties consent to venue there.

18. Changes to these terms

We may update these Terms. For material changes we will give notice (by email to your account address or in the Service) at least 30 days before the change takes effect. Continued use of the Service after the effective date constitutes acceptance. The "Last updated" date above reflects the current version.

19. General

These Terms (with the policies they reference and any signed agreement) are the entire agreement between us regarding the Service. You may not assign them without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Failure to enforce a provision is not a waiver. If a provision is unenforceable, the remainder stands. Legal notices to us go to legal@mmmnt.ai.